Patient Bill of Rights

As a Carepoint Pharmacy patient, you have the responsibility to:

• Give accurate and complete health information about your past medical history, including hospitalizations, medications, allergies, and other important health-related information.
• Submit any forms that are necessary to participate in the program to the extent required by law.
• Notify treating providers of your participation in Carepoint Pharmacy’s Patient Management Program.
• Inform Carepoint Pharmacy immediately if scheduled prescription dispensing requires cancellation.
• Notify your physician and Carepoint Pharmacy if you choose to end therapy.
• Follow your pharmacy plan of care and remain under a physician’s care while receiving Carepoint Pharmacy services.
• Be responsible for costs related to your care which are not covered by Medicaid, Medicare, or other payers.
• Notify Carepoint Pharmacy if you require clarification or have any concerns that have not been addressed.

REPLACEMENTS: Patients are notified on the day that their prescriptions are shipped.  Deliveries typically take 2-4 business days.  Patients who have not received their prescriptions are responsible for calling Carepoint Pharmacy at (855) 237-9112.  Patients who do not report any issues or missing packages within 2 weeks after the prescription was shipped will be responsible for paying the required copay again for their replacement.

As a Carepoint Pharmacy patient, you have the right to:

• Receive professional pharmacy care without discrimination against race, sex, color, religion, age, sexual preference, disability, or any other basis prohibited by law. To be free from restraint or seclusion used as a means of coercion, discipline, or retaliation.
• Confidentiality of your medical records, including: to access, approve, refuse, request amendment to, or obtain information on disclosures of records to any individual or organization outside of Carepoint Pharmacy. EXCEPTIONS: when transferring services to another health facility, as contractually required by the payer of the services you receive, or as required under law.
• Take part in developing and/or changing your plan of care, as well as receiving appropriate information (including the proper use, handling, and storage of your medications, as well as knowledge of their effects and copies of your medical records).
• Refuse treatment at any time and to be informed of any potential consequences of refusing treatment.
• Speak with a health professional within the Patient Management Program, including identifying staff members and speaking with a supervisor.
• Receive information about the Patient Management Program, including its philosophy, characteristics, and potential health benefits and limitations.
• Have patient health information (PHI) shared with the Patient Management Program in accordance with state and federal law.
• Request to opt-out of the Patient Management Program and/or text message medication order processing.
• Choose your pharmacy service providers and receive information regarding changes to and/or termination of the Patient Management Program.
• Receive written and/or verbal explanation of the services to be provided, and to have medical questions answered by a pharmacist.
• Receive appropriate communication applicable to foreign language translation, literacy levels, cognitive impairments, audio/visual impairments, if you are on a ventilator, patients under 18, etc.
• Be completely informed about changes and costs related to your care, including any costs not covered by Medicare or other payers. To be informed, in advance, if you will be responsible for any charges. To receive prior notice of any changes in covered costs verbally and in writing within 30 calendar days from the date Carepoint Pharmacy becomes aware of the change(s). Be aware of any additional health care needs at the end of your treatment.
• Be aware that if your health care needs cannot be met by Carepoint Pharmacy, you will be referred to an appropriate provider for your needs.
• Designate another individual as a surrogate decision-maker on your behalf under law, who is authorized to make decisions about the care and services you receive. Such authorization may include refusal of care and services.
• As permitted by law, involve family members and friends to participate in your care.
• Contact Carepoint Pharmacy 24/7 for any reason, including voicing questions/concerns about services provided without compromising your care or causing repercussions. To have any complaint promptly investigated and be notified of the findings and/or corrective action taken. You may contact Carepoint Pharmacy management, your state’s Board of Pharmacy, or any of the following accrediting organizations:

In accordance with the FDA (CPG Sec. 460.300 Return of Unused Prescription Drugs to Pharmacy Stock) medications will not be returned to stock once they have left Carepoint Pharmacy property.

Receipt of the Patient Bill of Rights and Responsibilities serves as notice that the patient has received and understands all information enclosed.  It is the patient’s responsibility to contact Carepoint Pharmacy with any questions pertaining to the details therein.  A patient’s failure to comply with these provisions absolves Carepoint Pharmacy from impropriety, and may result in termination of the relationship with the patient